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Frequently Asked Questions

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  • How is PIN Debit card processing different than Cashless ATMs?
    Cashless ATMs are designed to make transactions appear like cash withdrawals at ATM machines. This is an obvious means of working around certain Card Brand rules, which may result in account termination at any time. Moreover, transactions are typically denominated in $5 or $10 increments, which creates an awkward customer experience due to the “illegitimate” feeling of the transaction. This is not the trajectory of cannabis payments. Pollen's Point-of-Purchase solution is based on online, true PIN-Debit environment, where a cardholder is required to enter their PIN for the transaction to be processed. This is also in contrast to “offline” debit transactions which may be processed at a later time over credit card networks despite being a “debit” transaction. PIN-Debit transactions are processed immediately and are true point-of-sale/purchase transactions.
  • How long does it take to get setup?
    Typical application-to-approval times are around 2-4 business days for correct and complete applications.
  • Can customers use credit cards?
    No. The major credit card networks do not permit cannabis transactions. If a debit product accepts credit cards they are processing the transaction as a cash advance by the customer.
  • Will Pollen offer credit cards in the future?
    If the card networks permit credit cards we plan to offer credit card processing using the same equipment with no additional underwriting.
  • How fast do debit transactions settle?
    You will receive your funds in 1-2 banking days.
  • What type of reporting is provided?
    You can access daily reports via your online portal. Reconciling is a breeze compared to cashless ATMs with their rounded up transactions and cash balancing challenges.
  • Can I accept debit cards for online purchases?
    No. Debit processing is only available for “card present” transactions.
  • Does your bank partner know they we processing cannabis transactions?
    Yes, we are fully transparent with our financial institution and back-end processor.
  • Are customers charged a convenience fee?
    No. Transactions are not ATM transaction so there is no ATM fee/convenience fee. We don’t recommend charging customers a convenience fee but we do offer it through cash discount pricing.
  • What is the difference between credit and debit cards?
    Credit cards, essentially a line of credit, are subject to different laws and card brand rules than debit/”check” cards. All of the major credit cards have issued specific statements stating that they will not support any cannabis-related activity on the credit networks, in addition to legislation forbidding certain financial activities. A debit card is directly linked to a cardholder’s checking or similar type of cash account. When a cardholder pays for something using a debit card, funds are immediately debited from the cardholder’s account. A credit card is linked to a line of credit issued to a particular cardholder based on a financial institution’s evaluation of the cardholder’s creditworthiness. The cardholder pays for goods by charging against the line of available credit. The cardholder is not immediately responsible for the payment/transfer of funds— instead, the credit card network assumes the risk and the cardholder pays off any balance owed at a later date.
  • Has the Acquiring Bank been audited?
    Yes, the bank undergoes periodic audits from all of the card brands as a registered member of each card network.
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